Harley Benton EX-84 Modern EMG BK

Just bought this for my husband as a 30th birthday present. He's been looking for an explorer for ages, and finally he has one! He had this to say:

The fit and finish of the guitar is exceptional. Fret ends rounded off, frets polished, intonation out of the box is spot on and arrived in perfect condition. Finish is perfect, no imperfections, no fret buzz. All it needed was the action lowering, restringing, lemon oil on the fretboard, and a slight truss rod adjustment. But thats personal preference. Out of the box all it needs is a quick tune and it's very playable!

In short:

Pros - everything. Insane guitar and spec for the money, quality rivals that of Epiphone and even Gibson.

Cons - NONE. Except for the fact they are so good everyone wants one!

After my initial impressions and review, all seemed in order with the guitar except for the Switch that was way too lose, and some minor transportation damages on body made by the lose Allen key that was never secured inside parcel. Once I spent more time with the guitar, a more serious challenge came up.

To start with, the switch could not be tightened at all but that was easily “fixable” by purchasing the EMG switch which would be another € 39-€45 expense. At this time I even considered the extra cost of adding the new switch and change it.

What really triggered the first return was the inverted order of pickups I got my EX with. This issue and loose Allen Key in box, I am aware I am not the only case…very odd I would say

Mat EMG goes on neck and Shinny EMG goes on Bridge!!! Mine were wrongly mounted so that was an added challenge since what I received was not what I ordered.

After returning this guitar…a replacement came.
To my surprise this new guitar came with correctly mounted pickups, but connections did not seem to be in order besides having a dent on the tip of the headstock made during transport.
The signal only came out occasionally, depending on the electronics’ or switch’s mood so I quite sadly had to return the guitar for a second time. This time the switch was mechanically working but think a soldering was loose or something wrong in the circuitry.
By the way, I wonder how the replacement was checked before shipping since it arrived without a 9V so I guess they checked electronics with a Ouija board or a Magic Ball. How can an electronics check be done without a battery for an active pick up guitar? My electronics check seemed to have never happen, must have been but a visual check.
In general the guitar was nice and light, nice to play, if it works that is.

Decided to just get it over with, and returned the guitar. Now I have an even nicer one, ok more expensive but way better and perfectly delivered and working via another shop that actually did a good job and did fully check the guitar before shipping, or I was just lucky…finally!

Was tempted to leave my original review but unfortunately that would not help anyone.
Customer care department was quite helpful but I will keep away from buying any more guitars here since this is the second guitar I purchase that had to go back to Thomann.
Good customer care but horrible quality check whether in factory or headquarters. This time I am very disappointed so if I buy something else it will just be consumables, never again a guitar I am afraid.