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Unacceptable Quality Control and Frustrating Service
As a big fan of single-cut guitars, I really wanted to own this model. When the guitar first arrived, everything seemed great. The initial test play felt very good — it was incredibly comfortable to play, and the Roswell pickups sounded excellent. I was genuinely impressed at first.
However, the string action was too high, so I decided to lower it. After adjusting the bridge, I was surprised to find that even with the bridge lowered as far as it would go, the action was still well over 2mm at the 12th fret. After a closer inspection, I discovered that the neck angle was too shallow, which made it impossible to lower the strings properly. This is something that should definitely have been caught during quality control.
I decided to return the guitar and request a replacement. Unfortunately, the return process was surprisingly slow, and I had to wait three weeks to receive the new guitar.
When the replacement finally arrived, I noticed immediately on the first chord that something wasn’t right. The guitar didn’t resonate properly, the action was again too high, and it wouldn’t stay in tune. After some careful inspection and adjustments, I found several serious issues.
The nut was poorly cut, and the strings were binding in the slots, making tuning extremely difficult. The A string didn’t even properly fit into its slot, and the guitar would go out of tune after just a couple of chords. When adjusting the action, I could only lower the strings slightly before they started buzzing heavily against the frets to the point where the guitar became unplayable. From the 14th fret downward, the notes wouldn’t ring out properly at all.
To make matters worse, I also discovered a visible knot in the neck.
At this point, the only remaining option is to return the guitar and request a refund. After a 1.5-month-long ordering process, I simply don’t have the interest to waste more time or take a third risk due to such poor quality control.
However, the string action was too high, so I decided to lower it. After adjusting the bridge, I was surprised to find that even with the bridge lowered as far as it would go, the action was still well over 2mm at the 12th fret. After a closer inspection, I discovered that the neck angle was too shallow, which made it impossible to lower the strings properly. This is something that should definitely have been caught during quality control.
I decided to return the guitar and request a replacement. Unfortunately, the return process was surprisingly slow, and I had to wait three weeks to receive the new guitar.
When the replacement finally arrived, I noticed immediately on the first chord that something wasn’t right. The guitar didn’t resonate properly, the action was again too high, and it wouldn’t stay in tune. After some careful inspection and adjustments, I found several serious issues.
The nut was poorly cut, and the strings were binding in the slots, making tuning extremely difficult. The A string didn’t even properly fit into its slot, and the guitar would go out of tune after just a couple of chords. When adjusting the action, I could only lower the strings slightly before they started buzzing heavily against the frets to the point where the guitar became unplayable. From the 14th fret downward, the notes wouldn’t ring out properly at all.
To make matters worse, I also discovered a visible knot in the neck.
At this point, the only remaining option is to return the guitar and request a refund. After a 1.5-month-long ordering process, I simply don’t have the interest to waste more time or take a third risk due to such poor quality control.
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Raportoi ongelmasta